Asset Management
This document defines the Asset Management process flow that Service Delivery (SD) follows when a change, for whatever reason, is required to the Asset Database.
To record and track the movement of all IS/IT infrastructure components within the business environment.
The process covers:
- An initial detailed audit of the equipment on every location.
- Unique identification of the item (labeling)
- Configuration - Recorded to sub assembly level and its connection to a larger configuration.
- Software - is recorded, to compare with approved licenses and revisions of software to assist with Code control and Problem Management.
- User location and personal identification.
- Customer Service Level Agreement (SLAs) targets,
- Third party Maintainers SLAs.
- Ownership and monetary value of the items.
- Warranty tracking
All of the aforementioned information is entered into the DataBase system and is available to all users of the Incident, problem, change and request management systems and processes.
The process caters for the ultimate decommissioning and disposal of the equipment and removal from the asset system.
- Control of assets, customer and company owned
- Accurate Inventory Lists - fewer customer disputes
- Third Party Maintenance costs based on up to date inventory - fewer disputes
- Customer service levels and billing based on up to date inventory
- Can bill customer for ex-inventory (i.e. non-contractual) calls
- Can exclude service level figures for non-contractual items from monthly statistics if required
- Eliminate unnecessary third party costs for items under warranty
- Rapid identification of equipment and configurations for incident calls reduces risk of SLA failure (hence fewer penalties)
- Accurate information improves chance of first time fix - less wasted time and better use of resources
- More effective problem prevention due to rapid identification and location of equipment suffering from a generic fault
- Reduced fault reporting times - improved availability of call center staff
- Control of assets and associated costs
- Accurate invoices based on up to date inventory lists
- Faster and simpler incident reporting
- Faster incident fixing
- Reduced risk of incidents due to unsupported software
- Legal compliance with software licences
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