This is a lighthearted look at the "Change" process, which some people
find easier to remember.
1. OVERVIEW
1.1. Background
1.2. What is a change?
1.3. Impact of Change control on Development and Project Teams
1.3.1. Development Status:
1.3.2. Full Production Status:
1.4. Implementing the Change control Process
2. ROLES AND RESPONSIBILITIES
2.1. The Customer
2.2. The Change Requester
2.3. The Change Author
2.4. The Change Manager
2.5. The Change Implementor
2.6. The Change Controller
2.7. The Change Implementation Approval Board (CIAB)
2.8. Service Management Team
2.9. Review Panel
2.10. Service Managers
3. PROCESS DESCRIPTION
3.1. STEP 1 - CHANGE REQUEST RECEIPT
3.1.1. Input
3.1.2. Process
3.1.2.1. Log Receipt of Enquiry.
3.1.2.2. Information valid & sufficient?
3.1.2.3. Ask for additional information
3.1.2.4. Validate Enquiry Type.
3.1.2.5. Pass Control Of Enquiry
3.1.2.6. Allocate Change Manager.
3.1.2.7. Agree Category and Urgency.
3.1.3. Outputs
3.2. STEP 2 -FASTPATH CHANGE CONTROL
3.2.1. Input
3.2.2. Process
3.2.2.1. Fastpath Changes
3.2.2.2. Fast Path Change control
3.2.2.3. Comply with minor change requirements.
3.2.2.4. Perform Implementation
3.2.3. Outputs
3.3. STEP 3 - CHANGE IMPLEMENTATION SCHEDULING
3.3.1. Input
3.3.2. Process
3.3.2.1. Identify Impacted Parties, Suitable dates & Availability of Resources for Implementation.
3.3.2.2. Acceptable schedule agreed?
3.3.2.3. Is the conflict resolvable?
3.3.2.4. Escalate to management
3.3.2.5. Re-prioritise resources and schedules.
3.3.3. Output
3.4. STEP 4 - CREATE IMPLEMENTATION PLAN
3.4.1. Input
3.4.2. Process
3.4.2.1. Prepare an implementation plan
3.4.3. Output
3.5. STEP 5 - CHANGE IMPLEMENTATION PLANNING
3.5.1. Input
3.5.2. Process
3.5.2.1. Confirm Category and Urgency
3.5.2.2. Review at CIAB?
3.5.2.3. Urgency in line with CIAB schedule?
3.5.2.4. Convene immediate CIAB meeting.
3.5.2.5. Prepare CIAB agenda and circulate documentation in advance
3.5.2.6. Prepare agenda for review panel and circulate documentation in advance
3.5.3. Output
3.6. STEP 6 -CHANGE IMPLEMENTATION APPROVAL
3.6.1. Input
3.6.2. Process
3.6.2.1. Change Manager presents implementation plan to review panel.
3.6.2.2. Unconditional approval?
3.6.2.3. Re-submission required?
3.6.2.4. Comply with minor change requirements.
3.6.2.5. Set implementation date.
3.6.3. Output
3.7. STEP 7 -CHANGE IMPLEMENTATION and VERIFICATION
3.7.1. Input
3.7.2. Process
3.7.2.1. Perform Implementation
3.7.2.2. Successful?
3.7.2.3. Customer or Requester dissatisfied
3.7.2.4. Close Change Record.
3.7.2.5. Backout Required?
3.7.2.6. Pass to Problem Management process until resolved.
3.7.2.7. Try again?
3.7.2.8. Close Change Record.
3.7.3. Output
3.8. STEP 8 - CHANGE CONTROL REPORTING
3.8.1. Input
3.8.2. Process
3.8.2.1. Periodic reports & review of information due.
3.8.2.2. Review problems and solutions.
3.8.2.3. Any issues?
3.8.2.4. Prepare list of issues and options.
3.8.2.5. Produce Management Reports.
3.8.2.6. Conduct Services Management Team and CIAB Reviews.
3.8.2.7. Decisions made that affect plans?
3.8.2.8. Review Change control Trends.
3.8.2.9. Initiate Improvement Work.
3.8.3. Output
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