Configuration Management

• A coherent, holistic approach to the application of rigorous Configuration Control.
• Higher success factors surrounding Moves, Changes, Adds & Deletes. ( Right 1st Time every time)
• Designing the new solution is easier from a known start position.
• Proactive system performance monitoring enabled over the entire configuration.
• Faster fault fix rate due to more effective diagnosis.
• Customer -- Improved Satisfaction.(Value for Money)

CONTENTS

 

1. Service Management System constituent parts

1.1. Kick Start library

1.1.1. Module : Configuration Management

2. Configuration Defined

2.1. Configuration Management

2.1.1. Detail level

2.1.2. Examples of level differences

3. Business Benefits

4. Stakeholders in the Configuration Management process

5. Configuration Management Data Base

6. Controlling Configuration

7. Managing the Configuration Remotely

8. Audit

9. Configuration Compliance Reporting

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