Products and Services
ESML can provide consultancy, training, methodologies and interim managemnet services covering every aspect of Service Management, including, but not restricted to:-
- Service Help Desks
- Customer Care
- Quality Accreditation
- Project Management
- Implementation Programme Management
- Change Control
- Change Management
- Asset Management
- Incident Management
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- Problem Management
- Vendor Management
- Maintenance Cost Reduction
- Key Performance Indicators
- Performance Monitoring
- Contract Management
- Service Planning
- Service Mapping
- Continuous Improvement Programmes
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